Today’s interview is with Michael Schneider who is the founder & CEO of Los Angeles-based Service (getservice.com), which is providing “on demand customer service” – this means that they helping consumers resolve issues that they have with businesses by taking them off their hands and managing their resolution. Michael joins me today to talk about what they are up to, how they do it, what he has learnt over the last few months and where they are going next.
This interview follows on from my recent interview – The only person that everyone has in common is the customer – Interview with Ben Reason of Livework – and is number 165 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Michael:
About Michael (bio taken from his LinkedIn profile)
Michael is the founder & CEO of Los Angeles-based Service (getservice.com). Service is “on demand customer service” and helps consumers resolve issues with businesses, without wasting their time.
Prior to Service, Michael was the co-founder & CEO of Mobile Roadie, one of the world’s most successful mobile app platforms, with clients such as the World Economic Forum, Madonna, the Rolling Stones, the Wynn Las Vegas, Dallas Mavericks, and Harvard University.
Michael also co-founded and served as the CEO of nesting.com, a “Facebook for moms,” founded Fluidesign, an interactive agency, and at the age of 15, founded Video Game Central, selling new and used video games online at the beginning of the internet.
Michael has been active in the Los Angeles tech community, serving on the board of the Young Entrepreneurs Organization, advising the Southern California Entrepreneurship Academy, and speaking regularly at his alma mater – the University of Southern California, where he regularly advises that “grades don’t equal success.”
He has been the recipient of numerous awards including the Los Angeles County SBA Young Entrepreneur of the Year award, one of the “Best Entrepreneurs under 25″ by BusinessWeek, and noted as one of the “Top 20 in their 20’s” by the Los Angeles Business Journal.