Today’s interview is with Micah Solomon, a speaker, consultant, and bestselling author on customer service, the customer experience, and company culture. He’s also a fellow Forbes contributor and joins me today to talk about his new ebook (Your Customer Is The Star: How To Make Millennials, Boomers And Everyone Else Love Your Business), what are the biggest lessons that firms should be learning right now with regards to the rise of new types of customers and what actions they should be taking.
This interview follows on from my recent interview: Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service – and is number 133 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and deliver great service and experience.
Highlights from my interview with Micah:
About Micah (taken from his LinkedIn profile)
Micah Solomon is a customer service expert, entrepreneur, business leader and author, and a renowned keynote speaker on customer service, the customer experience, corporate culture and building five-star customer service organizations. He is a frequent contributor to forbes.com and the bestselling author of two previous books (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization and High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce).