Today’s interview is with Nienke Bloom, customer experience speaker, advisor and co-founder of The Customer Experience Game. Nienke joins me today to talk customer experience, The […]
Today’s interview is with Rachel Haworth, Customer Experience Director, at Coventry Building Society. Particularly for non-UK readers, a building society is a financial institution that is […]
Edelman’s Trust Barometer has, for years, been warning that trust is on the wane and those companies that build the most trust with their customers will […]