Today, I was thinking about writing a piece about customer service and the process of performance improvement. As part of my writing process I was looking […]
This post describes an experience that I recently had with my water company, Southern Water. I think it illustrates how many companies organise themselves but what […]
Back in April Lauren Carlson, a CRM Market Analyst at Software Advice, provided a guest post (Five Great Customer Service Apps for Mobile) whilst I was […]