It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart, that I did in early December, today I am excited to introduce you to Jo Causon, the CEO of the Institute of Customer Service, the independent, professional membership body for customer service.
This interview makes up number seventeen in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses.
The rationale for the interview is that I reached out on Twitter to the Institute via Twitter and asked as I thought Jo would have a lot of interesting stuff to say. As my Mum always said: ‘If you don’t ask, you don’t get’. Jo didn’t disappoint.
Below are some highlights from our interview:
About Jo (taken from the Institute’s bio page)
Jo Causon took up her appointment as chief executive of The Institute of Customer Service in March 2009.
Jo joined the Institute from the Chartered Management Institute, where she had been director of marketing and corporate affairs since July 2005. She previously held director roles in brand and business consulting and prior to that was both head of group marketing and strategic executive to the director-general at City & Guilds. Jo also has over eleven years experience in the financial services sector.
Under Jo’s leadership the Institute has worked in partnership with its members and other stakeholders in realising the increased return on investment that excellent customer service can deliver and the role it can play as a motivator for those working within an organisation, enabling those organisations to keep their talent as well as their customers.
She also believes that by working to develop customer service excellence organisations will not only survive the current challenging economic conditions but will also prosper and help to lift the UK out of recession earlier than would otherwise have been the case.
If you want to to talk to Jo on anything you’ve read, you can contact her at firstname.lastname@example.org, connect with the Institute at their website (www.instituteofcustomerservice.com) or via Twitter at @instituteofcs.