Today, I was thinking about writing a piece about customer service and the process of performance improvement. As part of my writing process I was looking through a bunch of materials when I found a store of quotes that I had once made.
As many people that know me will attest, I am a lover and collector of quotes. So much so, that I was given a big book of them by my father for Christmas one year.
Thinking about the piece that I wanted to write and what I wanted to reflect, it struck me that it might be just as useful to share a few of the quotes with you. I may, at some point, write the piece that I was going to. In the meantime, here are the quotes and I’ll leave you to take inspiration from them as I did and see if you can figure out the point I was going to make: