April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 5, 2012 March 5, 2012Customer Service lessons from Brailsford and Team GB cyclingphoto credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
February 28, 2012 February 28, 2012Great customer service and experience is a lot about listening and then doing the things that you are not asked to do.I haven’t posted for a few days as I’ve been away in Marrakech with Hana following our wedding last week. So, today after arriving back on […]
January 20, 2012 January 20, 2012The Greatest Customer Service Strategyphoto credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a […]