I read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]
Following on from my recent interview, The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International, today I am privileged to share with […]
This was a guest post that I did for Brandwatch, the social media and monitoring tools business, and originally appeared on their blog here. I have […]