May 14, 2012 May 14, 2012Connecting the dots of word of mouth, customer loyalty and customer serviceA recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking […]
April 30, 2012 April 30, 2012Customer Experience: Is it time that you gave your law firm a caffeine shot in the arm?In a recent post (Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are […]
April 26, 2012 April 26, 2012The Big Talk and Little Talk of Word of Mouth Marketing StrategyWord of mouth marketing is a powerful weapon in any growth strategy. However, many people struggle to generate good word of mouth as hard as they […]
April 20, 2012 April 20, 2012Client relations – A phone call is worth 10 emails. A meeting is worth 100 callsThis is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]