November 21, 2016 November 21, 2016How doing less is delivering more for this business, it’s employees and it’s customersWe now live in an always on, always connected, 24/7/365 world. And, to compete in such a world, a company needs to have a real-time omni-channel […]
November 11, 2016 November 11, 2016What does customer engagement really mean?We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year. Amongst all […]
November 7, 2016 November 7, 2016Technology has made people very productive but it has undermined their creativity – Interview with Chris LewisToday’s interview is with Chris Lewis, CEO of global communications agency, LEWIS. Chris joins me today to talk about his new book: Too Fast to Think: […]
November 4, 2016 November 4, 2016The need to (re)consider the technology and human balance in customer experienceWe’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they are going […]