June 22, 2012 June 22, 2012Customer loyalty comes from loving your business and having pride in doing the best that you canThis is the eighth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
June 6, 2012 June 6, 2012Create an enjoyable customer experience and get a Net Promoter Score of 70%This is the seventh of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
June 1, 2012 June 1, 2012Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers and Don PeppersFollowing on from my recent interview, The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International, today I am privileged to share with […]
May 29, 2012 May 29, 2012Karen Millen, customer service and a lack of joined up thinkingThis is a story from a friend of mine, Corinne Stuart, who is the founder of a private members business club called the 450 club and […]