June 19, 2012 June 19, 2012Ignoring complaints on social media may be deafening your customersI read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]
May 29, 2012 May 29, 2012Karen Millen, customer service and a lack of joined up thinkingThis is a story from a friend of mine, Corinne Stuart, who is the founder of a private members business club called the 450 club and […]