April 10, 2012 April 10, 2012Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer ServiceIt’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]
April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 30, 2012 March 30, 2012If you want to reach more customers then get your blogger outreach programme in shapeThis post came about following my own experience and conversations with @adders and @thepaulsutton regarding PR agencies, blogger relations and blogger outreach. We live in a […]
March 26, 2012 March 26, 2012How I built a team of brand evangelists with (almost) no marketing budgetToday’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]