October 1, 2010 October 1, 2010Customer relationships – How to make them strongerCustomer relationships: How to make them stronger? I explored this is a recent interview I did with Sue O’Brien, CEO at Norman Broadbent, a top international […]
September 30, 2010 September 30, 2010Small business can and will win the race to focus on the customerA couple of days ago I came across the IBM Global CEO Study, this is a study that is undertaken annually by IBM and between September […]
September 27, 2010 September 27, 2010Improve customer retention by learning more about your worst customersWhat can we learn from our worst customers? Some of the business owners that I meet and work with can find it hard to answer the […]
September 21, 2010 September 21, 201060% of your customers are killing you with their silenceThe sign and strength of a great company can often be determined by the number of referrals that it gets from its customers. However, there are […]