September 10, 2010 September 10, 2010Sweet Selection #3: 6 Great Things From My Travels This WeekMy #SweetSelection: This is the third time I’ve done this after a break of a few weeks. This week’s features a bit of social media how […]
August 21, 2010 August 21, 2010Business growth and getting closer to your customersAdrian is currently away on a holiday adventure so we thought you’d enjoy a dip into the archives to re-visit some posts that you may not […]
August 9, 2010 August 9, 2010Delight is over-rated, less customer effort is betterI read an interesting article recently from the Customer Contact Council (CCC), which was featured in the July edition of the Harvard Business Review. The article […]
July 22, 2010 July 22, 2010Improve Customer Relationships by Celebrating Small WinsToday I want to talk about customer relationships and how they are a journey not points in time. Have you ever heard of the old saying […]