Talking with a customer experience leader at a high-tech manufacturing firm the other day, we got to talking about how they often find it difficult to […]
Today’s interview is with Scott Pulsipher, President & COO of Needle, a US software firm that is pioneering advocate-assisted commerce. Scott joins me today to talk […]
It’s customer service 101 that when a mistake has been made you should apologise for any inconvenience caused and then try and fix the problem. Many […]