November 11, 2016 November 11, 2016What does customer engagement really mean?We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year. Amongst all […]
November 4, 2016 November 4, 2016The need to (re)consider the technology and human balance in customer experienceWe’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they are going […]
October 31, 2016 October 31, 2016How Tower grew by over 40% by introducing a five hour work day – Interview with Stephan AarstolToday’s interview is with Stephan Aarstol, Founder & CEO of Tower Paddle Boards, a direct to consumer beach lifestyle brand, based in San Diego, that started […]
October 24, 2016 October 24, 2016Habituation and the risk to customer experienceI watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called […]