April 30, 2012 April 30, 2012Customer Experience: Is it time that you gave your law firm a caffeine shot in the arm?In a recent post (Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are […]
April 20, 2012 April 20, 2012Client relations – A phone call is worth 10 emails. A meeting is worth 100 callsThis is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
April 17, 2012 April 17, 2012Queuing for customer service from a call centre is rubbish. No more?In an ideal world when we have a problem with something we have bought most of us still would prefer it if we could pick up […]
April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]