This is a guest post by Katie Sekelsky, graphic designer at VHT. There is a revolutionary shift underway regarding customer expectation, and it’s called the post […]
Back in 2005, Bain produced a piece of research that identified the existence of a customer experience delivery gap, where 80% of the companies surveyed believed […]
Over the last few months I’ve been thinking about the emergence and development of intelligent voice assistants and the impact that they are having, and will […]