December 30, 2013 December 30, 2013Content Marketing: One of the most customer-centric forms of marketingI’ve taken a few days off over the Christmas and New Year period so this is a guest post from Jessica Davis, a Content Strategy Specialist […]
March 23, 2013 March 23, 2013Improve service and keep customers by not being a magpieWherever I turn these days, I hear and read mentions of social customer service – the provision of customer service by social media channels – and […]
August 6, 2012 August 6, 20124 Ways Technology Can Improve Customer ServiceThis was a post that was originally posted on the Biztech magazine site in early July but I thought that I’d share it here with you […]
April 3, 2012 April 3, 2012Having everyone involved in customer service helps create a better customer experienceThis is the third of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]