December 23, 2011 December 23, 20112011 Rearview Mirror Lessons and Themes: Customer, Service, Business, Experience, Leadership, Marketing, Interviews, Loyalty and SocialIt’s that time of year for me where I spend a little time reviewing the past year in particular what has worked, what has proven popular […]
December 6, 2011 December 6, 2011Small business, customer loyalty…….there’s an app for that!photo credit: schnaars Over the last few months, I’ve had quite a few people, mainly PR folks, reaching out to me as part of blogger outreach […]
March 17, 2010 March 17, 2010Customer Retention: Hugging Your Way to Better Client RelationsJust a short post today, as I just got back into the office yesterday as I went climbing with a friend for a couple of days. […]