June 22, 2012 June 22, 2012Customer loyalty comes from loving your business and having pride in doing the best that you canThis is the eighth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
May 21, 2012 May 21, 2012Personal engagement develops loyalty and trust.This is the sixth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
May 14, 2012 May 14, 2012Connecting the dots of word of mouth, customer loyalty and customer serviceA recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking […]
May 8, 2012 May 8, 2012Focusing on customer loyalty has allowed us to fundamentally change our business modelThis is the fifth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]