Existing customers

March 24, 2014

The little things that destroy your customer experience

As a way of celebrating International Darwin Day on Feb 12th, MyCustomer.com published an article: Making a Charlie of themselves: The Darwin Awards for customer service. […]
December 31, 2012

The relationships you have with your existing customers are your key to success

The economy in the coming year will remain tight for pretty much everyone. Given that and given that we are heading towards a new year, I […]
May 25, 2012
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You don’t retain your customers by ignoring them

I find it amazing how some companies treat their customers. Particularly, those that are existing customers and have been for a number of years. Let me […]
May 14, 2012

Connecting the dots of word of mouth, customer loyalty and customer service

A recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking […]