July 3, 2012 July 3, 2012Customer Feedback: Could we improve response rates by adding a question?Barclays have been in the news a lot lately but this post is not about their transgressions. What it is about is an online customer feedback […]
April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 8, 2011 March 8, 2011How Consumers Give FeedbackI’ve just seen some really interesting results in an article in the March Edition of The Customer Experience Journal from Bruce Temkin across at the Temkin […]
January 2, 2011 January 2, 2011Make it easy for your customers to give feedback or offer suggestionsThis is something that I saw when Hana and I were out shopping the other day for food. Now, I applaud the different efforts companies make […]