February 11, 2019 February 11, 2019A story about how a successful outcome doesn’t guarantee a positive patient experienceThe following is a story that was recounted to me by a friend, let’s call her Jasmine, about a recent visit to a local hospital. Jasmine […]
August 24, 2015 August 24, 2015Empathy: The new way to connect with your customersOver the past 15 years, digital marketing has exploded. With the expansion of social media, many businesses have had to change the way they interact and […]