October 1, 2010 October 1, 2010Customer relationships – How to make them strongerCustomer relationships: How to make them stronger? I explored this is a recent interview I did with Sue O’Brien, CEO at Norman Broadbent, a top international […]
September 27, 2010 September 27, 2010Improve customer retention by learning more about your worst customersWhat can we learn from our worst customers? Some of the business owners that I meet and work with can find it hard to answer the […]
September 22, 2010 September 22, 2010RARE Business has arrived (softly)Well, it’s been a little while in the making but one of my big projects over the last year is now complete. I have finished writing […]
September 21, 2010 September 21, 201060% of your customers are killing you with their silenceThe sign and strength of a great company can often be determined by the number of referrals that it gets from its customers. However, there are […]