June 20, 2019 June 20, 2019The good, the bad and the ugly of customer service – Interview with Tom Libretto of PegaToday’s interview is with Tom Libretto, Senior Vice President and Chief Marketing Officer at Pega. I caught up with Tom at Pega’s recent customer event, Pegaworld, […]
June 12, 2019 June 12, 2019A customer experience lesson learned from supporting a team at the lower end of the Premier LeagueI’m a fan of Brighton & Hove Albion Football Club and we have just finished playing our second season in the English Premier League (EPL), one […]
June 8, 2019 June 8, 2019C+/B- is the grade the customer experience industry currently deserves – Interview with Bruce TemkinToday’s interview is with Bruce Temkin, Head of the Qualtrics XM Institute. He joins me today to talk about his view on the current state of […]
May 24, 2019 May 24, 2019What would a punk rock version of CX look and feel like?Back in December 2017 I was sat with a friend of mine, Oisin Lunny, in the Basketmakers pub in Brighton. After 2-3 pints of Guinness, I […]