I find it amazing how some companies treat their customers. Particularly, those that are existing customers and have been for a number of years. Let me […]
This was a guest post that I did for Brandwatch, the social media and monitoring tools business, and originally appeared on their blog here. I have […]
A recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking […]