#175833954 / gettyimages.com I’ll bet we’ve all received ‘outbound’ text/SMS messages from various businesses to keep us updated as to the status of our parcel […]
#488337149 / gettyimages.com I had the privilege to attend the first day of the recent 20:20 Customer Experience Summit recently. Unfortunately, I couldn’t stay for the […]
#152871323 / gettyimages.com Today’s interview is with Steve Abernethy, Executive Chairman andCo-founder of SquareTrade, the leading extended warranty service provider for consumer electronics and appliances. Steve […]
#476846413 / gettyimages.com In February, I published an article called The Little Things That Destroy Your Customer Experience. The article suggested that we often spend too […]