November 16, 2016 November 16, 2016Is it time to stop talking about employee engagement?Today’s podcast interview is a little different as it is an interview that I did earlier this year with the folks over at Engage For Success. […]
November 11, 2016 November 11, 2016What does customer engagement really mean?We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year. Amongst all […]
November 4, 2016 November 4, 2016The need to (re)consider the technology and human balance in customer experienceWe’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they are going […]
October 24, 2016 October 24, 2016Habituation and the risk to customer experienceI watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called […]