Change

March 9, 2020
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Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord

Today’s interview is with Mark Curtis, Chief Client Officer at Fjord (part of Accenture Interactive). Mark joins me today to talk about Fjord’s new Trends 2020 […]
March 2, 2020
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Do better work, your customers are waiting

Late last year, the lovely folks at Adoreboard asked me to participate in an interview series for their HX (Human Experience) Academy, an educational hub created […]
February 10, 2020
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We shut down the use of profanity in customer service interactions. But, in doing so are we in danger of missing something?

From time to time I come across research from outside of the service and experience domain that makes me wonder whether or not the findings can […]
February 4, 2020
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Insights from 100 of the world’s most progressive organisations on how to make work more fun – Interview with Pim de Morree of Corporate Rebels

Today’s interview is with Pim de Morree, co-founder at Corporate Rebels, who are on a mission to make work more fun. Pim joins me today to […]