December 30, 2011 December 30, 2011What are going to be your strategic pillars or themes for 2012?Last year at this time, I wrote about my Three strategic pillars for 2011. This was inspired by Seth Godin’s post Year in review, Lyn Thain’s […]
December 23, 2011 December 23, 20112011 Rearview Mirror Lessons and Themes: Customer, Service, Business, Experience, Leadership, Marketing, Interviews, Loyalty and SocialIt’s that time of year for me where I spend a little time reviewing the past year in particular what has worked, what has proven popular […]
December 6, 2011 December 6, 2011Small business, customer loyalty…….there’s an app for that!photo credit: schnaars Over the last few months, I’ve had quite a few people, mainly PR folks, reaching out to me as part of blogger outreach […]
December 2, 2011 December 2, 2011Creating a great place to work is the best business investment decision you could ever make – Interview with Henry StewartFollowing on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce […]