January 2, 2012 January 2, 2012Customer Focus, Profitable and Growing Business AND a Great Place to Work: The ABC Building BlocksGiven that we are just entering a new year I thought I would give a little reprise to something I wrote just over 12 months ago […]
December 30, 2011 December 30, 2011What are going to be your strategic pillars or themes for 2012?Last year at this time, I wrote about my Three strategic pillars for 2011. This was inspired by Seth Godin’s post Year in review, Lyn Thain’s […]
December 6, 2011 December 6, 2011Small business, customer loyalty…….there’s an app for that!photo credit: schnaars Over the last few months, I’ve had quite a few people, mainly PR folks, reaching out to me as part of blogger outreach […]
December 2, 2011 December 2, 2011Creating a great place to work is the best business investment decision you could ever make – Interview with Henry StewartFollowing on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce […]