A couple of weeks ago, Ken Myers wrote a guest post called: Want Happy Customers? Cultivate Happy Employees. In the post, he articulates what we can […]
In the rush to increase customer satisfaction, many companies forget about their most valuable asset: their employees. While marketing promotions may get customers in the door, […]
Today’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip for the idea for this interview goes to James […]