human resource management

May 20, 2016

When it comes to employee engagement, what’s your keystone?

Recent research by Gallup found that only 32% of all employees in the US, only 17% in UK and, on average, only 13% of employees worldwide […]
April 20, 2016

Employee engagement, real-time feedback and organisational indigestion – Interview with Cheryl Johnson of Echo Global Logistics

Today’s interview is with Cheryl Johnson, Head of HR for Echo Global Logistics. Cheryl joins me today to talk about what they are doing at Echo […]
February 10, 2016
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Transforming agent attrition in the contact centre through social physics – Interview with Ron Davis of Tenacity

Today’s interview is with Ron Davis, who is co-founder and CEO of Tenacity, a new technology/software company that is helping contact centres change agent behaviours and […]
September 25, 2012

Employee engagement and happier customers: Is it as simple as saying ‘Well done!”

In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK […]