January 10, 2012 January 10, 2012To create a better customer experience and longer relationships in the mobile market means going the extra mileThis is a guest post from Brian Carroll, CEO at Arantech that illustrates what the mobile telecoms companies could be doing to help improve customer retention […]
October 11, 2011 October 11, 2011British Airways and using suppliers to deliver your customer experiencephoto credit: sebastien.barre As some of you may have noticed (or not) I was away on holiday last week and we flew back into the UK […]
October 7, 2011 October 7, 2011Lessons from the GB cycling team for all in customer experience?photo credit: Tompy Maz Iqbal over at The Customer Blog has started to question the use of the label ‘customer experience’ in a recent post: Why […]