February 21, 2010 February 21, 2010Sometimes the answers are right in front of you…….and their usually in the hands of your customers The other day I was sat with a niche retail client and we were discussing different strategies […]
January 28, 2010 January 28, 2010Do customer surveys do more harm than good?I was with a client on Thursday and we were chatting about his business when he received a call from a person who wanted to conduct […]