Customer Journey Maps

April 4, 2016

Moving from product to customer centricity, the Mercedes Benz USA story – Interview with Joseph Michelli

Today’s interview is with Joseph A. Michelli, Chief Experience Officer at The Michelli Experience, an internationally sought-after speaker, best-selling author, and organizational consultant. Joseph joins me […]
December 22, 2015

Customer experience begins with the empowering of people to affect outcomes – Interview with Ian Fitzpatrick of Almighty

Today’s interview is with Ian Fitzpatrick, Chief Strategy Officer and founding partner at Almighty, a Boston-based digital agency that helps its clients reimagine what it means […]