Over the last 20 years the number of customer service channels has grown around four fold: Prior to 1995 service was largely provided either face to face, […]
Today’s interview is with Charlie Peters, who is Senior Executive Vice President of Emerson, a diversified global manufacturing and technology company that is working to solve […]
The folks over at Parature recently produced an infographic about the evolution of customer service channels over the course of the last few decades. They then […]