Today’s podcast interview, like last week’s, is different. Last week I shared the first part of a two-part conversation about a new book project: Punk XL, […]
Today’s podcast interview is different. Here’s how it is different: It’s Part 1 of a two-part conversation about a new project. Part 2 will be released […]
Today’s interview is with Jeff Gallino, CTO & Founder, and Conrad Liburd, AI feature engineer, at CallMiner, a provider of speech analytics solutions for improving agent […]
We’ve all heard those awful customer service stories, where contact center agents fly off the handle and manage a situation poorly. The end result is often […]