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December 19, 2020
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When it comes to CX is your company a starter, riser or champion? – Interview with Adrian McDermott of Zendesk

Today’s interview is with Adrian McDermott, President of Products, Zendesk, a provider of customer service software. Adrian joins me today to talk about a new piece […]
December 14, 2020
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7 ways 2020 changed leadership forever

This is a guest post from Delilah Kealy-Roberts, a copywriter for Impact International. There’s no doubt about it: leadership has been put to the test this […]
December 11, 2020
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On a scale from 1-10, how racist is your AI? – Interview with Jeff Gallino and Conrad Liburd of CallMiner

Today’s interview is with Jeff Gallino, CTO & Founder, and Conrad Liburd, AI feature engineer, at CallMiner, a provider of speech analytics solutions for improving agent […]
December 8, 2020
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Have you got what it takes to be a phoenix in the new, never normal?

Back in February, I had the pleasure of talking to Mark Curtis, Chief Client Officer at Fjord and Head of Innovation for Accenture Interactive about their recently published […]