Latest articles

April 1, 2021
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4 Ways to transform customer experience to fuel CLV

This is a guest post from Dhruv Mehta, a Digital Marketing Professional who works at Acquire.io The Customer Lifetime Value (CLV) is perhaps one of the […]
March 27, 2021
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What you are doing right now will be the hallmark of your entire career – Interview with Tom Peters

Today’s interview is with Tom Peters, best-selling author of numerous business books (19 in total) and speaker. He is, perhaps, best known for his 1982 seminal […]
March 24, 2021
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Are your irrational fears holding back your customer and employee experience efforts?

Please take a moment and cast your mind back to how many people and businesses used to talk about ideas and practices before becoming commonplace. Can […]
March 20, 2021
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Delivering empathetic customer experiences will require us to move from fuzzy into action – Interview with Joyce Kim, Chief Marketing Officer at Genesys

Today’s interview is with Joyce Kim, the Chief Marketing Officer (CMO) for Genesys, a global leader in cloud -based customer experience and contact centre solutions that […]