I’ve just seen some really interesting results in an article in the March Edition of The Customer Experience Journal from Bruce Temkin across at the Temkin […]
This piece was originally posted on Focus.com, where they asked me to write a piece on ‘Social Media has Revolutionized Customer Service Forever’. I thought I’d […]
Today is the second video interview in my series of interviews with leading authors, thought leaders and general all round good guys and gals. Previously, I […]