Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of […]
Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of […]
In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
Today’s interview is with the winner of the MyCustomer 2020 CX Leader of the Year competition: James Scutt, Head of Customer Experience Strategy and Deployment, Post […]
This is a guest post by Rob Crutchington, a Director of Encoded. Security has never been more important for customers when paying online or via a […]