A few days ago I saw a question on Focus.com: What kind of loyalty programs can small and medium sized businesses easily implement? After seeing the […]
A few days ago I saw a question on Focus.com: What kind of loyalty programs can small and medium sized businesses easily implement? After seeing the […]
This is the fifth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]
I was talking about the changing nature of marketing the other day with a client and were talking about how it is getting harder and harder […]
This piece was originally posted on Focus.com, where they asked me to write a piece on ‘Social Media has Revolutionized Customer Service Forever’. I thought I’d […]