Note: It’s not anywhere near being St Patrick’s Day but I just thought the cartoon was appropriate and a wee bit funny. When faced with buying […]
Note: It’s not anywhere near being St Patrick’s Day but I just thought the cartoon was appropriate and a wee bit funny. When faced with buying […]
Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll […]
Today’s post is a reflection on a talk that I heard whilst at an event last week that, I believe, applies to all organisations, their people […]
Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction, […]