photo credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
photo credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
I haven’t posted for a few days as I’ve been away in Marrakech with Hana following our wedding last week. So, today after arriving back on […]
photo credit: s_falkow In late 2010 I wrote a book: RARE Business which was a collection of thoughts, ideas and strategies to help businesses ‘build better […]
Business growth generally boils down to two things: How many new customers you can acquire (customer acquisition); and How long you can keep your existing customers […]