I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I […]
I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I […]
Today’s interview is with Richard Hammond and Rocky Howard, co-founders of Uncrowd, who are the the world’s leading experts on friction versus reward. Richard and Rocky […]
Back in April, I talked to Andy Macmillan, CEO of UserTesting, about a new industry report that they had released – The Rise of the Experience […]
Today’s interview is with Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne is one of […]