Originally, I trained as an economist (forgive me!). However, recently I saw the video below which I thought was fantastic and encapsulates the debate and the […]
Originally, I trained as an economist (forgive me!). However, recently I saw the video below which I thought was fantastic and encapsulates the debate and the […]
Back at the beginning of April, I conducted an interview: Interview and customer service stories with Michael Heppell, where Michael shared a number of fantastic stories […]
Here in the UK we have been lucky to have a couple of bank holidays aka long weekends over the last couple of weekends. In the […]
Earlier this year, I published a post called The Wow! Awards – The missing key to employee engagement and great service?. Following on from that post, […]