Today’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
Today’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]
photo credit: dandelionfourteen This is the second of a series of interviews with CEOs that were included in a book I wrote in late 2010 called […]
Customer service can be improved not just by learning how to handle complaints better but also by learning how to handle different types of people better. […]