This post is a story that comes from Orison Swett Marden, (1850-1924) founder of Success Magazine. He is considered to be the founder of the modern […]
This post is a story that comes from Orison Swett Marden, (1850-1924) founder of Success Magazine. He is considered to be the founder of the modern […]
One of the most important and oft overlooked metrics, I come across when I speak to CEOs, MDs and entrepreneurs is the knowledge of the lifetime […]
In a post I wrote back in January called “Do customer surveys do more harm than good?“, which touched on a strategy called your Net Promoter […]
Innovation and re-invention are at the heart of any sustainable growth strategy. Last week there was an article in the Economist about the bookselling industry, particularly […]